Digital resources.
Everything a practice needs to submit digital cases well, collected in one place.
Getting connected
Fairmont is a preferred iTero laboratory, and TRIOS, Medit, Primescan and CEREC, and Carestream all have direct routes as well. Connecting your scanner sets out how each is arranged.
If you would rather export files, file formats covers what to send and how.
A full list of accepted platforms is on supported scanners.
Submitting a case
The digital case checklist is the short version — what to confirm before scanning, what to check before sending, and what travels with the file.
Sending a digital case covers the capture and review routine in more detail.
For photographs, the photography guide gives the standard series and how to take it.
Understanding the workflow
Scan to seat describes what happens to a case after the file arrives and where the time goes.
CAD/CAM covers what design software genuinely improves and where the technician's judgement still sits.
Common questions are collected in digital FAQs.
Deeper reading
The Knowledge Centre carries longer technical articles: common scan errors, digital versus conventional impressions, and digital implant records.
For implant work specifically, the scan body guide and implant case checklist cover what that workflow needs.
Prescriptions and forms
Prescription forms are on the Rx forms page, or the laboratory can arrange printed pads for the practice.
Even where a case is submitted entirely digitally, the prescription information still has to travel with it — material, shade with the guide named, margin type, antagonist, and anything unusual.
Why the information matters as much as the file
A scan is geometry. It records the shape of a preparation with considerable accuracy and it says nothing about intent, constraint or priority.
The material, the shade with its guide, the margin type, the antagonist and anything unusual about the case are what turn geometry into a case the laboratory can execute rather than interpret.
That does not change with the recording method. Practices sometimes assume digital submission carries more information than an impression did; it carries the same information, faster.
Adopting or changing platforms
Practices switching scanner, adding a second unit, or scanning for the first time all go through a period where case quality is variable and queries increase.
That period is shorter where the laboratory is told it is happening. A technician who knows a practice is three weeks into a new platform will comment on a marginal scan rather than simply processing it, and that feedback is worth more early than later.
Send an early case and ask for an assessment of the capture rather than only the restoration. It is a request we are glad to receive.
If you would rather talk it through
Adopting a scanner, changing platforms, or working out why a particular case type keeps producing queries are all quicker on the phone than in writing.
Call the laboratory during business hours and ask for someone who works on digital cases. That conversation is part of the service rather than an imposition.
More in Digital Dentistry
Send a case
Digital scans and conventional impressions are both accepted. Cases move by UPS and Purolator, and Fairmont works with practices throughout British Columbia and across Canada.